Privacy & Security
Version 1.2 – June 2016
The website http://www.wilts.co.uk (the “Website”) is a trademark of Rexel UK Limited and the expressions, “Rexel”, “we” and “us” and “our” and “the Company” means Rexel UK Limited (Company Number 00434724) (VAT Number 614213680) with its office registered at:
Ground Floor Eagle Court 2 Hatchford Brook Hatchford Way Sheldon Birmingham B26 3RZ
This privacy statement (the “Privacy Statement”) explains Wilts’ policies on privacy in relation to personal data collected from users of the Website.
We take the privacy of the users of our Website seriously. We are keen to obtain, retain and process information (including your personal and sensitive data) in accordance with the applicable legislation, including the Data Protection Acts 1988 and 2003. We respect your right to privacy and we understand that, as a visitor to this Website you may prefer to control your own personal information and preferences. For this reason, we may ask you to register or to provide personal information and preferences when you visit certain areas of the Website or request information.
2. What information do we collect?
We collect the information provided by you when you use this Website and other of the services on the Website and on registration.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms and questionnaires or in ordering goods from us. We also monitor customer traffic patterns and the use of the Website which enables us to improve the service we provide.
3. Changes to our policy
We reserve the right to make changes to this Privacy Statement without prior notice. We will only use information in accordance with the Privacy Statement under which the information was collected. If you regularly use the Website you should continue to check this Privacy Statement for updates and amendments, as you will be deemed to have accepted the changes if you continue to use the Website after any changes have been posted.
4. How do we store and maintain personal information?
All of our employees are subject to obligations of confidentiality regarding information which they have access to in the course of their employment including the personal information of customers. All personal information is held in secure computer storage facilities and paper–based files. We take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
It may be necessary for us to maintain our records for a number of years. However, if your information is no longer required, we will destroy records containing personal information securely.
5. How do we use the data we collect?
We use personal information collected from you for the following purposes:
o to provide a more personalised service;
o to deliver our products and services;
o to contact you regarding the products or services that you have requested;
o to carry out auditing, research and analysis in order to maintain, protect and enhance the services we provide;
o to transfer your details (including account details) to relevant third parties, public bodies, industry organisations and regulators as reasonably required for the operation of our business; and
o to disclose your details to government and associated organisations as required by law.
From time to time we might also use your information to let you know about other products and services which we offer which may be of interest to you. At the time of collection of your information we give you the option not to receive such marketing information. If you do not object initially, but you change your mind later, please email us at email@example.com. Please ensure you include the words ‘Unsubscribe’ in the subject header of your email and notify us of the communications from which you wish to opt out.
Alternatively, if you have an online account with us, you can opt–out by clicking on the ‘My Account’ link from any page. On the ‘My Details’ link, you have the option to edit your communications preferences and opt–out of mailings and/or any third party communications.
6. Disclosure of your information
We will only share your details within Wilts (including the group of companies to which it belongs), with any future owners of the Website and with the other persons described in this Privacy Statement. We will not share your details with any other third parties.
As we develop our business we might buy or sell branches, businesses or subsidiaries. Where such a transaction occurs, or in the event that we are or substantially all of our assets are acquired, the transferred assets will generally include customer information but any such transfer shall be conditional on this information remaining subject to the restrictions on its use as set out in the Privacy Statement notice pre–existing the transfer.
We employ other companies and individuals to carry out functions on our behalf including delivering packages, sending mail, providing marketing assistance, analysing data and providing customer service. In order to carry out their functions these companies and individuals may require access to your personal data but we shall only disclose to them such relevant personal information as is needed by them to perform their functions. Except as required by law your personal information will not be disclosed to third parties for those third parties’ own purpose or use.
Where requested to do so, we may co–operate with any court, tribunal, regulatory body, police authority or other similar authority in any investigations or proceedings concerning you or your use of the Website. This may include disclosing information about communications transmitted via the Website to such authorities where required.
We may also use and share information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and to find ways of enhancing our service.
Where any of your personal information is transferred by us outside of the European Economic Area (the “EEA”) in the course of processing or sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable data protection legislation. By submitting your personal data, you agree to the transfer, storing and processing of your data outside the EEA.
We regard our databases of information (which may include your personal information) as an important part of our business and we will not give or sell this information to any outside organisation for use in its marketing or solicitation without your consent.
7. Cookies – What are they and how do we use them?
To ensure compliance with the recent change of the data protection law (http://www.ico.gov.uk/news/current_topics/new_pecr_rules.aspx) on storing information on a user’s equipment such as computer or mobile device, by using cookies or similar means, we need to obtain our users’ consent to collect and store their personal information.
We do use encrypted information gathered from cookies to improve your experience of the site such as identification and resolution of errors, or to determine relevant related products to show you when you’re browsing. However, we do not store personally identifiable information (e.g credit card details).
The only situation when we may not require your consent in gathering your personal information is where the technical storage or access is strictly necessary for the purpose of enabling the use of the service explicitly requested by the user (e.g. to keep your basket updated when shopping online).
o analyse the profile of our visitors and help us to provide you with a better user experience
o store user session information and to improve user experience.
On visiting our Website you will be sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, if you have clicked on a Rexel UK Limited advertisement on another site that links to this Website you may be sent an anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with our associated websites.
Whilst you do not need to allow your browser to accept cookies, in order to browse much of the Website or to access many of our services, you must have cookies enabled if you wish to shop online or access any areas reserved for registered users. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser, but this may restrict the use of some parts of the Website.
Here is a list of the cookies we use:
o Popup -monthly
8. Web beacons — What are they and how do we use them?
A web beacon is typically an electronic image that is placed on a site, email or advert which allows a website to record the simple actions of the user opening the page that contains the beacon. Web beacons provide us with details of how the Website is navigated, how many individuals visit specific pages, the time material was viewed, the types of browsers and computer operating systems used and the Internet Protocol addresses from which you connect to the Website. This is information that is available on any website you visit and web beacons do not give any extra information away. Web beacons are simply a convenient way of gathering simple statistics and managing cookies and by being able to recognise you this allows us to improve your experience of the Website by enabling us to tailor and personalise your visit.
We use third–party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. To find out more information about this practice and to know your choices about not having this information used by Yahoo! go to http://info.yahoo.com/privacy/uk/yahoo/webbeacons/. Where web beacons are used in connection with cookies then they may be rendered ineffective by either opting out of the cookies or changing the cookie settings in your browser.
You can find out more about the way web beacons work on www.allaboutcookies.org.
We are currently using an ‘implied consent’ policy which means we assume you are happy with this usage. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.
Third Party Cookies
On visiting our Website you will be sent anonymous cookies to keep track of browsing patterns and build up a demographic profile. In addition, if you have clicked on a (Wilts or Rexel UK Limited) advertisement on another website that links to this Website you may be sent an anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with our associated websites.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
How to reject or delete this cookie: For more information on how to reject or delete this cookie, please see:http://www.google.com/intl/en/privacypolicy.html
Whilst where possible any YouTube videos which are embedded in links posted on our website we have enabled the privacy enhanced mode, We cannot be certain links from our manufacturers sites have also been enabled.
This mode restricts YouTube’s ability to set cookies for a user who views a web page that contains a privacy-enhanced YouTube embed video player, but does not click on the video to begin playback. YouTube may still set cookies on the user’s computer once the visitor clicks on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
Enabling privacy-enhanced mode
For more information on their privacy enhanced video player, please see: https://support.google.com/youtube/answer/171780?hl=en&rd=1
The Website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites, and we recommend you read the privacy statements immediately on entering other websites. Should the other websites not have a privacy statement we recommend you contact the relevant third party directly before using their website. This Privacy Statement applies only to information collected through the Website.
9. Your rights of access, rectification and erasure
IF YOU DO NOT WISH YOUR PERSONAL DATA TO BE USED IN THE MANNER SET OUT IN THIS PRIVACY STATEMENT PLEASE EXIT THE WEBSITE IMMEDIATELY AND DO NOT USE THE WEBSITE IN THE FUTURE.
You are entitled, subject to certain exemptions, to obtain a copy of the personal data we hold about you, to correct any inaccuracies in such data and to request we cease using your personal information. Please direct such requests to firstname.lastname@example.org or write to us at:
The Data Protection Compliance Officer
Rexel UK Limited
Eagle Court 2
If you would like to obtain a written copy of your personal information please write to us. You will need to verify your identity and specify what information you require. Please enclose your postal details and a cheque for the statutory fee of £6.35 made payable to Rexel UK Limited.
If you wish to know more about your rights please visit the Data Protection Commissioner’s Website at http://www.dataprotection.ie.
This Privacy Statement will be exclusively governed by and construed in accordance with the laws of UK and the English courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.